Our Puzzles are Fully Guaranteed. We want you to be happy with your puzzle.
*Puzzles without a name; If you are not satisfied with your puzzle, please return unused puzzle to us within two weeks, for either a replacement or refund (less initial shipping charges)
*Commissioned Personalized Name Puzzles; If you are not satisfied with your puzzle, please return unused puzzle to us for repair or replacement. We will correct any quality issues you have with the puzzle.